What comes back cleanly
- Tags still on, no stains, no smoke, no sand packed into a cooler drain.
- Sleeping bags, chairs, and textile covers only if they were not used.
- An RV cover that never went on a vehicle. Once it has been on a roof, it is used.
- A propane hose and regulator only if the package is unopened.
- The original parts: stakes, cables, pins, and bags.
What we will not take back as new
- Anything mounted, driven, cooked on, or left in the weather.
- Cylinders, charcoal, and lighter fluid, which we do not sell.
- A special-order size we already placed with a supplier after you approved the quote, unless that supplier accepts the return. We tell you this before you approve.
- Gear that was damaged after it left in good condition, except where the carrier damaged a shipment and you told us within 48 hours.
How to start a return
Pickup orders come back to 2430 South Nova Rd, South Daytona, FL 32119 with the confirmation email or the catalog numbers. Shipped orders start with an email to [email protected]. Do not send a parcel until we reply with the address and whether the return is approved. Return shipping is on you unless we sent the wrong item or it arrived damaged.
Refunds
After inspection, we refund the merchandise price and the tax on that merchandise. Outbound shipping is refunded when the mistake was ours. The refund uses the original payment method. A cash pickup is refunded in cash or by a check mailed to you, whichever the counter can do that day.